Privacy Policy

Softume

Softume Digital Solutions Pvt. Ltd. is committed to protecting your privacy and providing a secure online experience. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our applications, or interact with our services.

1. Collection of Your Personal Information

Softume strives to deliver a secure, personalized, and interactive experience for our visitors. We may collect personally identifiable information, including but not limited to:

Your name, email address, phone number, occupation, and company details.
Information submitted through our contact forms, newsletters, or customer support requests.

2. Use of Log Files and Tracking

Like many websites, Softume uses log files to analyze trends and improve performance. Information collected may include:

IP addresses
Browser type
Internet Service Provider (ISP)
Date/time stamps
Referring/exit pages
User navigation paths

This data is not linked to personally identifiable information. Users may adjust browser settings to limit cookies or tracking, but doing so may restrict certain features of our site.

3. Use of Your Personal Information

Softume uses the information collected to:

Provide and improve our services.
Respond to customer inquiries and support requests.
Send updates about products, services, promotions, and company news (with your consent).
Conduct surveys or research to enhance our offerings.
Personalize user experiences based on preferences and behavior.

Softume does not sell or lease its customer lists to third parties. We may share data with trusted service providers for purposes such as analytics, email communications, logistics, or customer support.

4. Cookies and Local Storage

Cookies are small data files stored on your device. We use cookies to:

Improve user experience.
Track preferences and navigation patterns.
Enhance website functionality and security.

You may disable cookies through browser settings, but some features of the site may not function properly without them.

5. Analytics & Third-Party Tools

Softume uses tools such as Google Analytics to understand user interactions and improve services. While these tools may collect usage statistics, they do not transfer personally identifiable information (like names or emails) to third parties.

You can opt out of analytics tracking via your browser or device settings.

6. Newsletter Subscriptions

Users may subscribe to our newsletters via a double opt-in process. When subscribing, we may collect your name, email address, and confirmation details.

The legal basis for processing is your explicit consent (GDPR Art. 6(1)(a)). Subscribers may opt out at any time using the unsubscribe link in our emails. Upon unsubscribing, related personal data will be promptly deleted.

7. Blogs, Forums & User Contributions

Softume may host blogs, forums, or comment sections. Any information shared in these public areas may be read, collected, and used by others. Users are advised to exercise caution when sharing personal details publicly.

8. Contact Forms & Customer Support

When contacting us via forms or email, we collect the details you provide (e.g., name, email, phone number) along with your IP address and timestamp. This helps prevent misuse and ensures secure communication.

9. Legal Basis for Processing (GDPR Compliance)

We process your personal data under the following legal grounds:

Consent – for marketing communications, newsletters, and optional data sharing.
Contractual necessity – when processing is required to deliver services requested by you.
Legal obligation – when required by applicable law.
Legitimate interests – for analytics, service improvements, and fraud prevention.

10. Data Retention & Security

Softume retains your information only as long as necessary to fulfill the purposes stated in this policy or to comply with legal obligations. We implement strict administrative, technical, and physical security measures to protect against unauthorized access, misuse, or disclosure of your information.

11. Links to External Sites

Our website may contain links to third-party sites. Softume is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies.

12. Children’s Privacy

Softume’s services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children.

13. Disclaimer for Third-Party Tools and Data Responsibility

Softume Digital Solutions Pvt. Ltd. may integrate, configure, or collaborate with third-party tools, APIs, or software platforms (including but not limited to payment gateways, hosting providers, cloud services, analytics systems, or other external vendors) as part of project implementation or ongoing support.

Softume shall not be held liable or responsible for any data, files, credentials, or other information shared, stored, processed, or transmitted between the client and such third-party platforms or providers. All responsibility for the accuracy, legality, integrity, and security of such data rests exclusively with the client and the respective third-party provider.

Softume functions solely as a technology vendor and implementation partner, acting strictly in accordance with client instructions. The client retains full ownership and accountability for any data or content provided to Softume or any integrated system.

Clients are expected to review and comply with the respective third-party providers’ privacy policies, terms of use, and data protection standards before engaging their services. By engaging Softume’s services, the client expressly acknowledges that Softume bears no liability for any data loss, unauthorized access, breach, or misuse arising from third-party systems or client data handling practices.

14. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with the revised “Effective Date.”